Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery times depend on the shipping method you select at checkout. If you choose Standard Shipping, you can expect your order to arrive within 3 to 7 business days. For quicker delivery, our Fast Lane Shipping option will have your items to you in just 2 to 3 business days. Please note that orders are processed and shipped on business days (Monday through Friday, excluding public holidays), and you will receive a tracking link via email as soon as your package is on its way!
You can create an account by clicking the “My Account” or “Login” link on our website and entering your email address under the Register section. Alternatively, you can easily create an account during checkout by simply checking the “Create an account?” box before completing your purchase!
To update your default shipping address for future orders, log in to your account and edit your details under the Addresses section. If you have already placed an order and need to change the delivery address for that specific purchase, please contact us immediately at info@plaintee.lk before your package is shipped, and we will do our best to update it for you.
Once your order ships, you will receive an email with a tracking code to follow your package’s progress. If you need any further assistance tracking your order, please feel free to contact us at info@plaintee.lk.
No, we do not store your credit card information. All transactions are processed securely through our trusted third-party payment gateways, meaning we never have access to or keep your full payment details on file.
All applicable taxes are already included in the product prices displayed on our website. You will not be charged any additional sales tax at checkout.
In most cases, yes! We typically ship all items in your order together in a single package. If your order is exceptionally large or if items need to be shipped separately for any reason, we will notify you and provide tracking details for each package.
If you need to swap an item
Returns and Exchanges
We accept returns within 10 days of you receiving your order. To be eligible, items must be unused, unwashed, in their original condition with all tags attached, and in the original packaging. For full details and instructions on how to start a return, please visit our Refund and Returns Policy.
We are so sorry for the mix-up! Please contact us immediately at info@plaintee.lk or message us on WhatsApp with your order number and a photo of the incorrect item. We will arrange for the correct item to be sent to you or issue a refund right away.
We are so sorry your item arrived in less-than-perfect condition! Please contact us immediately at info@plaintee.lk or message us on WhatsApp with your order number and a clear photo of the damage. We will quickly arrange for a replacement or issue a refund for you.
Please mail your authorized return to the following address: 66/4/2, Webadagalla, Nittambuwa 11880. Make sure to include your order number inside the package so we can process your return quickly!
You can reach our customer support team during working hours by emailing us at info@plaintee.lk or by messaging us directly on WhatsApp. We are here to help with any questions regarding your orders, shipping, or products!
Please contact us immediately at info@plaintee.lk or message us on WhatsApp with your order number and the correct address. As long as your order hasn’t been shipped yet, we can update the delivery details for you!
Yes, but you must act quickly! You can change or cancel your order as long as it hasn’t been processed or shipped yet. Please contact us immediately at info@plaintee.lk or message us on WhatsApp with your order number. If your order has already been dispatched, it cannot be canceled, but you can still return it following our Refund and Returns Policy.
Yes! If a sold-out item is available for pre-order, you will see a ‘Pre-order’ button on the product page. Just add it to your cart and checkout as usual. We will notify you as soon as the item is restocked and shipped.
