Delivery times depend on the shipping method you select at checkout. If you choose Standard Shipping, you can expect your order to arrive within 3 to 7 business days. For quicker delivery, our Fast Lane Shipping option will have your items to you in just 2 to 3 business days. Please note that orders are processed and shipped on business days (Monday through Friday, excluding public holidays), and you will receive a tracking link via email as soon as your package is on its way!

We accept returns and exchanges within 10 days of you receiving your order. To be eligible, items must be unused, unwashed, in their original condition with all tags attached, and in the original packaging. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. For full details, including a list of non-returnable items like intimates and gift cards, please view our complete Refund and Returns Policy or contact our support team at info@plaintee.lk to start the process.

To update your default shipping address for future orders, log in to your account and edit your details under the Addresses section. If you have already placed an order and need to change the delivery address for that specific purchase, please contact us immediately at info@plaintee.lk before your package is shipped, and we will do our best to update it for you.

Once your order ships, you will receive an email with a tracking code to follow your package’s progress. If you need any further assistance tracking your order, please feel free to contact us at info@plaintee.lk.

You can reach our customer support team during working hours by emailing us at info@plaintee.lk or by messaging us directly on WhatsApp. We are here to help with any questions regarding your orders, shipping, or products!

Please contact us immediately at info@plaintee.lk or message us on WhatsApp with your order number and the correct address. As long as your order hasn’t been shipped yet, we can update the delivery details for you!

In most cases, yes! We typically ship all items in your order together in a single package. If your order is exceptionally large or if items need to be shipped separately for any reason, we will notify you and provide tracking details for each package.